Please use this identifier to cite or link to this item: http://dspace.up.edu.ps/xmlui/handle/123456789/289
Title: E-Account APP
Other Titles: A MOBILE AND WEB APPLICATION FOR CUSTOMERS RELATIONSHIP MANAGEMENT
Authors: Al-kahlout, Aysha
salha, Bothina
El-haddad, Nour
Keywords: E-Account
APP
Issue Date: 24-Mar-2017
Abstract: We live in technology and speed age, people depend on Internet ,smart phones and smart devices to request services from Internet by using certain applications in smart phones to shorten and save time instead of visiting the field. Users of Internet service from Internet Service Providers (ISP) suffering from limited access to their account, subscription and packages services. In addition, they face difficulties from ISP in response to their queries and questions and/or not being updated with the services provided. This problem is mostly experienced by most of the Gazan customer. Our project intended to solve this problem, by a predesigned application that supports Android operating system, which facilitate access to user’s account at easiest and comfortable manners. E-Account payment history that include payment date, package, and subscription period. The application enables company to send messages to customer about location of distributors. Moreover, it has the facilities of providing advertising and information about company as needed. The mobile application is solely designed to support the users, while a web page designed for the admin to control the mobile application, and more store the user’s data, and display the information for users in E-Account app. The main goal of the mobile application is to enhance the customer relationship and services with internet services providers. However, the application development follows the Extreme Programming (XP) methodology that helped to solve and modify each step separately. Furthermore, the application will enhance the marketing activities and services for those who will implement the E-Account system. The developed system will reduce many level of efforts at minimum ratio .Much easier for the customer to use and more will fulfills the customers’ needs to make them more satisfied. In conclusion, the application project, designed to be improved, developed with any new possible features such as supporting other mobile operating systems and speed testing for uploading and downloading
Description: We live in technology and speed age, people depend on Internet ,smart phones and smart devices to request services from Internet by using certain applications in smart phones to shorten and save time instead of visiting the field. Users of Internet service from Internet Service Providers (ISP) suffering from limited access to their account, subscription and packages services. In addition, they face difficulties from ISP in response to their queries and questions and/or not being updated with the services provided. This problem is mostly experienced by most of the Gazan customer. Our project intended to solve this problem, by a predesigned application that supports Android operating system, which facilitate access to user’s account at easiest and comfortable manners. E-Account payment history that include payment date, package, and subscription period. The application enables company to send messages to customer about location of distributors. Moreover, it has the facilities of providing advertising and information about company as needed. The mobile application is solely designed to support the users, while a web page designed for the admin to control the mobile application, and more store the user’s data, and display the information for users in E-Account app. The main goal of the mobile application is to enhance the customer relationship and services with internet services providers. However, the application development follows the Extreme Programming (XP) methodology that helped to solve and modify each step separately. Furthermore, the application will enhance the marketing activities and services for those who will implement the E-Account system. The developed system will reduce many level of efforts at minimum ratio .Much easier for the customer to use and more will fulfills the customers’ needs to make them more satisfied. In conclusion, the application project, designed to be improved, developed with any new possible features such as supporting other mobile operating systems and speed testing for uploading and downloading
URI: http://dspace.up.edu.ps/xmlui/handle/123456789/289
Appears in Collections:Theses

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